60% seats on flights made free, same PNR passengers seated together — Centre issues new norms for air travel

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The Ministry of Civil Aviation on Wednesday introduced several new rules for the benefits of passengers travelling by air, including making 60% of seats free of charge, strict adherence for airlines on delay and cancellation norms, and seating of passengers next to each other on same PNR, among others.

Here are the new rules issued by the MoCA through the Directorate General of Civil Aviation —

Minimum 60% of seats on any flight to be allocated free of charge to ensure fair access.
Passengers travelling on the same PNR to be seated together, preferably in adjacent seats.
Carriage of sports equipment and musical instruments to be facilitated in a transparent and passenger-friendly manner, subject to applicable safety and operational regulations. Airlines shall also bring out clear, transparent policies for carriage of pets.
Strict adherence to passenger rights framework, particularly in cases of delays, cancellations and denied boarding.
Prominent display of passenger rights across airline websites, mobile applications, booking platforms, and airport counters.
Clear communication of passenger entitlements in regional languages to ensure wider accessibility and awareness.

(This is a developing story. Check back for updates)

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