Fintech CTO slams Anthropic over mass Claude suspensions, warns developers ‘never put all your eggs in one basket’

Anthropic abruptly suspended more than 60 Claude AI accounts belonging to Belo, a Latin American fintech app focused on international transfers, currency exchange, and prepaid cards. Belo CTO Pato Molina pressed the issue in a post on X (formerly Twitter) where noted that the sudden shutdown temporarily crippled the startup's internal workflows. Molina also highlighted the risks of companies relying on single AI provider for critical functions.

In his first post on X, Molina wrote, "@claudeai you took down our entire organization with 60+ accounts belonging to a legitimate company for no apparent reason, without any explanations. The only way to appeal the decision is by filling out a Google Form? Very bad UX and customer service."

He also attached a screenshot of the suspension notice from Anthropic's Safeguards Team, which cited "a high volume of signals associated with your account which violate our Usage Policy" without specifying what those signals or violations were.

Why did Anthropic take down 60 Claude accounts?

Molino in a follow up post in Spanish noted that he had ‘no idea what specific policy we violated: we simply received an email and that was it’.

“Suddenly, more than 60 people were left without a fundamental tool for getting work done. Integrations, skills, conversation histories: everything lost or, in the best-case scenario, on indefinite hold.” he added

“If you want to appeal the decision, you have to fill out a Google Form, as ridiculous as that sounds.” he added

Molino also took the suspension as a major lesson for any software company relying on AI tools for critical functions: ‘Never put all your eggs in one basket.’

In a follow-up post, the CTO explained that while Belo talked about the advantags and disadvantages of using more than one AI platform within a company. The main advantage is operational continuity during outages but switching to various models isn't easy either. Molino noted that Belo has access to Gemini as well but switching to Google's AI wold lead to losing conversation history and integrated processes.

He noted that many companies end up ‘maarying’ certain providers with a good service track record. Molino also noted that he would eventually switch to OpenAI's rival service Codex soon.

“If we don’t solve the Claude issue soon, we’ll switch to Codex for development.” wrote the Belo CTO

Anthropic reinstates account:

More than 15 hours after his initial post got viral, Molino inforomed that Anthropic had finally restored access to the Claude accounts of the company.

"They restored our access. Apparently it was a false positive. And as always: Twitter is a service." he wrote

He also attached an email from Anthropic's Safeguards Team which stated that the company had investigated the appeal and apologized for the inconvenience.