One Company Used Tech as a Tool. Another Gave It a Role. Which Did Better?

Traditionally, leaders and managers often treat technology as a tool or capability that can help get work done more efficiently, but doesn’t drastically change the nature of that work. Email, for instance, allows for faster communication. The supply chain management (SCM) system reduces supply chain costs, shortens delivery cycles, and ensures that products are delivered to customers quickly and accurately. Increasingly, however, this view is out of date. In recent years, the role of technology in shaping organizations has undergone revolutionary changes.