The “Last Mile” Problem Slowing AI Transformation

leads Microsoft’s AI at Work efforts, helping every organization leverage AI and agents to solve their unique business problems, reduce costs, and drive net-new value creation. His team conducts research to help predict and shape what the future of work and business will look like across industries, while also delivering new products and features within Copilot, Copilot Studio, Microsoft 365, Dynamics 365, and Power Platform.

is the Inaugural Director of the Digital, Data & Design Institute at Harvard, where she leads the university’s primary engine for investigating the impact of generative AI on business and society. Her work sits at the intersection of data, AI, change management, workforce transformation, and organizational effectiveness and her perspectives on the future of digital labor are featured in The New York Times, The Wall Street Journal, and The Economist. She has served on the steering committee for the United Nations’ AI for Good program and is a frequent contributor to Harvard Business Review.